Shipping & Return Policy

Welcome to Hilary Fallon Ceramics. These shipping and return policies govern your use of hilaryfallonceramics.com and purchases made through our website. By accessing this website or placing an order, you agree to these policies. If you do not agree with these policies, please do not use the website or place an order.

Shipping

Processing Time

Most orders ship within 3–5 business days after payment has been successfully processed. Business days do not include weekends or federal holidays. If a product requires a different processing time because it is custom, made-to-order, or otherwise requires additional preparation, that information will be provided on the product page or communicated to you.

Tracking

Once your order ships, tracking information will be sent to the email address provided with your order.

Packaging

Each order is carefully packaged using protective materials to help ensure your ceramic piece arrives safely.

Delivery Times

The 3–5 business-day timeframe refers to the time required to prepare and ship your order.

Actual delivery times may vary depending on:

Shipping carrier.

Destination.

Weather.

Holidays.

Carrier delays.

Other circumstances outside our reasonable control.

Shipping Delays

We make reasonable efforts to ship orders within the timeframe stated on our website. If we learn that we cannot ship your order within the promised timeframe, we will notify you and provide an updated estimated shipping date. Where required by applicable law, you may choose to accept the delay or cancel the affected order for a refund.

Shipping Address

Customers are responsible for providing a complete and accurate shipping address. If you notice an error after placing an order, contact us as soon as possible at [email protected]. We will make reasonable efforts to correct an address before shipment, but changes cannot be guaranteed once an order has entered fulfillment or has been transferred to the shipping carrier.

Hilary Fallon Ceramics is not responsible for delivery problems caused by incorrect or incomplete shipping information provided by the customer.

Lost or Missing Packages

If tracking information shows that your package is delayed, lost, or delivered but you cannot locate it, please contact the shipping carrier and then contact us at [email protected]. We will make reasonable efforts to assist with the carrier investigation.

Returns, Refunds & Damaged Items Returns:

Unused items in their original condition and original packaging may be returned within 14 days of delivery. To request a return, contact us at [email protected] before shipping the item back.

Returned products must be:

Unused.

Unworn.

Undamaged.

In their original packaging.

Custom or Personalized Products

Custom or personalized pieces are final sale and cannot be returned or exchanged unless the item arrives damaged, defective, incorrect, or applicable law requires otherwise.

Handmade Variations

Variations in glaze, color, texture, shape, or finish resulting from the handmade nature of the product are not considered defects.

Damaged Items

If your necklace arrives damaged, please contact us within 48 hours of delivery.

Please provide:

Your name.

Order number.

A description of the damage.

Clear photographs of the damaged item.

Photographs of the packaging when possible.

Please keep the damaged item and packaging until we confirm they are no longer needed.

After reviewing the issue, we will work with you to provide an appropriate replacement, refund, or other resolution.

Return Shipping: For ordinary customer-requested returns, the customer is responsible for return shipping costs.

We recommend using a trackable shipping method and carefully packaging the ceramic item.

If the return results from an item arriving damaged, defective, or incorrect, we will provide appropriate instructions regarding return shipping.

Refunds

Once an eligible returned item has been received and inspected, we will notify you whether your refund has been approved.

Approved refunds will be issued to the original method of payment.

The amount of time required for the refund to appear in your account may depend on your bank or payment provider.

Original shipping charges are generally not refundable for ordinary customer-requested returns unless otherwise required by law.

Exchanges

Because Hilary Fallon Ceramics products are handmade in small batches, an identical replacement may not always be available.

If you would like to exchange an eligible product, contact us at [email protected] to discuss currently available options.

Intellectual Property:

Unless otherwise stated, all original content appearing on this website, including product designs, photographs, artwork, videos, graphics, logos, branding, and written content, is owned by or licensed to Hilary Fallon Ceramics.

You may view this content for personal use.

You may not reproduce, copy, distribute, modify, publish, sell, or commercially use our content without prior written permission.

Reviews and Customer Content:

If you submit a review, photograph, testimonial, or other content to Hilary Fallon Ceramics, you represent that the content is truthful, reflects your genuine experience, and does not violate another person’s rights.

Nothing in these Terms prevents customers from providing honest reviews or opinions about Hilary Fallon Ceramics or its products.

Third-Party Services:

Our website may use third-party services such as:

Payment processors.

Shipping carriers.

Website technology providers.

Email services.

Social media platforms.

Analytics services.

Those services may have their own terms, policies, and privacy practices.

Hilary Fallon Ceramics is not responsible for the independent operation or policies of third-party websites or services outside our control.

Website Availability:

We make reasonable efforts to keep our website accurate and available but cannot guarantee uninterrupted or error-free operation.

We may update, modify, suspend, or discontinue portions of the website when reasonably necessary.

Limitation of Liability:

To the fullest extent permitted by applicable law, Hilary Fallon Ceramics will not be liable for indirect, incidental, special, or consequential damages arising solely from the use of this website.

Nothing in these Terms limits any rights or protections that cannot legally be waived under applicable federal, Utah, or other consumer-protection laws.

Privacy:

Our collection and use of personal information are governed by our Privacy Policy, available separately on this website.

Changes to These Policies:

We may update these policies when our products, website, business practices, or legal requirements change.

The most current version will be posted on this page with an updated “Last Updated” date.

Governing Law:

These Shipping Policies are governed by the laws of the State of Utah, without regard to conflict-of-law principles, except where another jurisdiction’s mandatory consumer-protection laws apply.

Contact Us:

If you have questions about these shipping, returns, or an order, please contact:

Hilary Fallon Ceramics
Website: hilaryfallonceramics.com
Email: [email protected].