Privacy Policy

Hilary Fallon Ceramics respects your privacy. This Privacy Policy explains what information we may collect when you visit hilaryfallonceramics.com, place an order, contact us, or subscribe to communications, and how that information may be used and shared.

1. Information We Collect:

Depending on how you interact with the website, we may collect information that you provide directly, including your name, email address, telephone number, billing and shipping addresses, order and purchase information, messages or inquiries you send us, email subscription preferences, and other information you choose to provide.

When you make a purchase, payment information is processed through third-party payment providers. Those providers handle payment information according to their own privacy and security practices.

The website may also automatically collect certain technical and usage information, such as your IP address, device type, browser type, pages viewed, approximate location derived from IP address, referring website, interaction information, and cookies or similar identifiers.

2. How We Use Information:

We may use personal information to operate and maintain the website, process and fulfill orders, arrange shipping and provide tracking information, communicate with customers regarding orders, respond to questions or requests, process eligible returns or refunds, prevent fraud or misuse, maintain website security, understand website performance and customer activity, improve our products and customer experience, comply with legal and tax obligations, and send marketing communications when permitted by law.

3. Email Marketing:

If you choose to join our email list, we may send information about new products, restocks, studio news, promotions, or other Hilary Fallon Ceramics updates.

You may unsubscribe from marketing emails at any time using the unsubscribe option included in the message or by contacting us at [email protected].

Unsubscribing from marketing messages does not prevent us from sending transactional communications relating to an order you placed, such as confirmations, shipping updates, customer-service responses, recalls, or refund information.

4. Cookies and Similar Technologies:

Our website and service providers may use cookies and similar technologies to operate the website, remember preferences, understand website traffic and performance, maintain security, and, where used, measure the effectiveness of marketing.

Your browser may allow you to block or delete cookies. Disabling certain cookies may affect some website functionality.

Where required by applicable law, additional choices or consent mechanisms may be provided for certain types of cookies or advertising technologies.

5. How We Share Information:

We may disclose personal information to companies that help us operate our business, including website hosting and technology providers, customer relationship and order-management providers, payment processors, shipping and delivery companies, email and communications providers, analytics providers, fraud-prevention and security providers, and professional advisors such as accountants, attorneys, or insurers.

We may also disclose information when reasonably necessary to comply with law, enforce our rights, investigate fraud or security concerns, respond to lawful requests from authorities, protect customers or others, or complete a merger, sale, reorganization, or transfer of business assets.

We do not disclose customer information simply because someone asks for it.

6. Sale of Personal Information and Targeted Advertising:

Hilary Fallon Ceramics does not sell customer personal information for money.

If our use of advertising technology in the future constitutes a "sale," "sharing," or "targeted advertising" under an applicable privacy law, we will provide any disclosures and opt-out mechanisms required by that law.

7. Data Retention:

We retain personal information for as long as reasonably necessary for the purposes described in this Policy, including fulfilling orders, maintaining transaction records, providing customer service, complying with accounting, tax, or legal requirements, preventing fraud, resolving disputes, and enforcing agreements.

Retention periods may vary depending on the type of information and applicable legal obligations.

8. Data Security:

We use reasonable administrative, technical, and organizational measures appropriate to the nature of the information we process.

However, no website, electronic transmission, or data-storage system can be guaranteed to be completely secure.

9. Your Privacy Choices and Rights:

Depending on where you live and which privacy laws apply, you may have rights concerning your personal information, which may include requesting access to personal data, requesting correction of inaccurate information, requesting deletion of certain information, requesting a portable copy of information, or opting out of certain forms of targeted advertising or sale of personal data.

To submit a privacy request, contact [email protected] and describe the request.

We may need to verify your identity before completing certain requests. We will respond as required by applicable law.

10. Children:

This website is intended for a general audience and is not directed to children under 13.

We do not knowingly collect personal information online from children under 13. If we learn that such information has been collected in circumstances requiring parental consent, we will take appropriate steps consistent with applicable law.

Parents or guardians who believe a child has provided personal information may contact us at [email protected]..

11. Third-Party Websites and Services:

Our website may contain links to third-party websites or use third-party services.

Those organizations have their own privacy practices, and this Privacy Policy does not govern how an independent third party handles information outside our control.

12. Changes to This Privacy Policy:

We may update this Privacy Policy to reflect changes to our website, business practices, technologies, or legal requirements.

When we make material changes, we will update the "Last Updated" date and provide any additional notice required by applicable law.

13. Contact Us:

Questions or requests regarding this Privacy Policy may be sent to:

Hilary Fallon Ceramics
Email: [email protected].
Website: hilaryfallonceramics.com